You may cancel your VPN subscription with a full refund within 7 days of purchase (first-time subscription only).
Refunds beyond the 7-day purchase window will be considered, at the sole discretion of Surflare, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact Surflare to resolve the issue.
If you have already utilized a free trial before purchasing a subscription, refunds will not be available.
Any change to the original purchase, such as upgrading to an extended billing term or purchasing additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option.
To prevent abuse of this Refund Policy, refund eligibility is assessed at the user level rather than the account level. Accounts that have signed in on the same device or made payments with the same payment account are treated as associated accounts of the same user. If any associated account does not meet the refund conditions, none of the associated accounts will be eligible for a refund.
This Refund Policy does not apply to Surflare for Teams accounts. See the Teams Account Agreement.
This Refund Policy does not apply to Dedicated IP purchases. See the Static IP & Proxy Service Agreement.
Transaction fees charged by payment institutions (normally at rate 3.4% + $0.4 USD) will NOT be refunded.
All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency due to exchange rate fluctuations.
Purchases made through Apple In-App Purchase cannot be refunded through Surflare. For refunds on App Store purchases, you must submit a refund request directly to Apple through your Apple ID account or the App Store.
To request a refund, please contact our support team via Live Chat or email with the following information:
Our support team will review your request and process refunds within 1-3 business days. Refunds are made to the original form of payment used for purchase.
Funds typically arrive within 1 hour, but in rare cases may take longer depending on your bank or payment institution.
The Surflare Terms of Service and Privacy Policy also apply in full to all use of the Service under this account.
Surflare reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
In case of any discrepancies between translations of the refund policy, the English version shall prevail and be considered the official version.
Last Updated: July 2026