You may return your Surflare VPN Router within 7 days of receiving the product. The 7-day period starts from the day the goods are in your possession.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance for the return.
We reserve the right to reject return requests outside the 7-day return window.
This section applies to non-defective product returns (change of mind within 7 days). For defective products under warranty, please refer to Section 4.
Refunds for hardware returns will be processed after the returned device has been received and inspected by our team. This inspection typically takes 3-5 business days.
Once approved, refunds are processed within seven (7) business days and are made to the original payment method used for purchase.
All refunds are sent in USD. The refund amount may differ from the amount originally paid in local currency due to exchange rate fluctuations.
Surflare warrants that each new Surflare VPN Router is free from manufacturing defects in materials and workmanship under normal use. This limited warranty is valid for one (1) year from the date of original purchase.
A product defect refers to hardware failures caused by manufacturing issues in materials or workmanship, not caused by user actions or external factors. Defect determination is made by Surflare technical team based on submitted evidence.
This warranty applies only to Surflare VPN Routers purchased directly from Surflare official website or authorized resellers. Products purchased from unauthorized sellers are not covered by this warranty.
If your Surflare VPN Router is proven to be defective within the warranty period, we will replace it free of charge.
To start the replacement process, please contact our support team via Live Chat or email with the following information:
We strongly recommend recording an unboxing video when you receive your Surflare VPN Router. This video can serve as important evidence if you need to file a warranty claim for defects present upon arrival.
Return shipping costs for defective products are the responsibility of the customer. We recommend using a trackable shipping service. Once we receive and verify the defect, a replacement unit will be shipped to you at no additional cost.
We reserve the right to refuse replacement for items damaged due to customer negligence, misuse, or tampering.
For warranty claims, returns, or any questions about this policy, please contact our support team:
Our support team will respond within 1-3 business days.
Surflare reserves the right to modify this warranty and return policy at any time. Changes will be effective immediately upon posting to our website.
This warranty gives you specific legal rights. You may also have other rights which vary by jurisdiction.
In case of any discrepancies between translations of this policy, the English version shall prevail and be considered the official version.